Service Policy
Service Standards
ZoeO Allure is committed to providing professional services, quality workmanship, clear communication, and a smooth customer experience.
Service requirements, appointment details, preparation requirements, pricing, timelines, and any service-specific conditions will be communicated through the applicable service listing, booking information, invoice, or customer communication.
Customer Responsibilities
Customers are responsible for providing accurate information, arriving or being available as agreed, following reasonable preparation or aftercare instructions, and communicating relevant changes promptly.
Service Changes & Cancellations
Where a service appointment or arrangement needs to be changed or cancelled, customers should contact ZoeO Allure as early as possible. Availability of rescheduling, cancellation, or refund options may depend on the nature and timing of the request and any service-specific terms.
Service Quality & Complaints
If a customer believes a service was not completed as agreed, they should contact ZoeO Allure promptly with details of the concern. We will review the matter fairly and communicate the appropriate next steps.