Sales & Product Policy
Products & Product Information
We make every effort to ensure that product descriptions, photographs, colours, lengths, densities, textures, and other product information displayed on our website are accurate.
However, slight variations may occur due to lighting, photography, screen settings, manufacturing processes, and the natural characteristics of human hair.
Where a product is made to order, the final product will be produced according to the specifications selected or agreed upon at the time of purchase.
Customers are encouraged to review all product details carefully before placing an order and to contact us if clarification is required.
Made-to-Order & Custom Products
Some ZoeO Allure products are made specifically for the customer after an order has been placed.
Because these products are customised or made to order, customers should carefully confirm all specifications before payment.
- Colour
- Length
- Density
- Closure or lace type
- Size
- Styling
- Other custom specifications
Product Colour & Appearance
Colours displayed on a website may appear slightly different depending on the customer’s device, screen brightness, lighting, and settings.
For products involving natural or human hair, slight differences in texture, movement, density, or appearance may occur. These natural variations do not automatically constitute a defect.
Production, Delivery & Shipping Policy
Production Time
Production timelines vary depending on the product ordered.
The estimated production period stated on the individual product page begins after payment has been confirmed and all required order details have been received.
Production times are expressed in working days and do not include weekends or public holidays.
For example, a product with a stated production time of 3–10 working days may be completed at any point within that period.
Some customised or highly detailed products may require additional time. Where there is an unexpected production delay, customers will be notified as soon as reasonably possible.
Shipping & Delivery
Production time and delivery time are separate.
Once an order has completed production, it will be prepared for dispatch or handed over to the selected delivery service.
Delivery timelines depend on the destination, courier service, weather, public holidays, and other circumstances outside ZoeO Allure’s direct control.
Customers are responsible for providing a complete and accurate delivery address and a reachable telephone number.
If a package cannot be delivered because of an incorrect address, unavailable recipient, refusal to receive the package, or failure to respond to the courier, additional delivery charges may apply.
Risk associated with delivery will be handled in accordance with applicable law and the circumstances of the transaction.
Cancellation by ZoeO Allure
In exceptional circumstances, ZoeO Allure may need to cancel an order where, for example, a product is unavailable, an unavoidable production issue prevents fulfilment, or there is a material error affecting the order.
Where ZoeO Allure cancels an order and payment has already been received, the customer will be notified and an appropriate remedy, including a refund where applicable, will be provided.